Support desk
Nivara Desk
Four front ends and one client. All four run against the same API and are told apart by which credential they hold — not by which pages they render.
The four surfaces
- PortalRaise a ticket, read the replies, answer them.Held by a contact, signed in with a password
- DashboardWork tickets, reply, leave notes, move things along.Held by a user with the agent or admin role
- WidgetAsk a question from a tenant's own site. No account first.Held by an anonymous visitor, on somebody else's page
- AnalyticsFour rates, two percentiles, and what an empty cohort is not.Held by a user holding analytics:read